Return & Refund Policy

Last updated: September 9, 2026

Thank you for shopping with Stoire Freedom. We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it for a refund or replacement under the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with its original packaging, accessories, and included materials.
• Not show signs of damage caused by misuse, improper installation, or normal wear and tear.
• Be accompanied by your order information or proof of purchase.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please email freedomnsjsjsjsk@hotmail.com with:

• Your order number.
• A description of the problem.
• Clear photos or video showing the item and, if applicable, the shipping package.

After reviewing your request, we may offer a replacement, exchange, or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery.
• Products damaged through improper use or installation.
• Items returned after the 30-day return period.
• Gift cards or other items that are clearly identified as non-returnable at the time of purchase.

4. Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping cost.

If the product is defective, damaged upon arrival, or we sent you the wrong item, Stoire Freedom will determine the appropriate return-shipping solution.

Please do not send a return to the shipping address on your package unless we have specifically instructed you to do so.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning it. Where appropriate, we may provide a replacement instead of a refund.

Replacement availability may depend on current inventory.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at freedomnsjsjsjsk@hotmail.com.

We will try to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return policy may apply.

8. How to Request a Return

To request a return, contact us at:

Email: freedomnsjsjsjsk@hotmail.com
Store: Stoire Freedom
Location: USA

Please include your order number and explain why you would like to return the product. We will provide instructions for the next steps if your return is eligible.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact:

Stoire Freedom
Email: freedomnsjsjsjsk@hotmail.com
Country: United States